Service

You face the challenge of ensuring a faultless service to maintain transit activities going, day in, day out. To provide the best customer experience, you need the best parts & service provider. A steadfast organization with experienced people who know how to keep buses – and passengers –  moving.

Nova Bus has the privilege of being supported by the well-established Prevost Service Network recognised for having the highest satisfaction rate in the industry. Delivering the ultimate experience to Nova Bus customers like you comes naturally to Prevost. Through more than 90 years of creating close partnerships with its clients across North America, Prevost has developed a parts & service offer based on responsiveness, involvement and commitment.

  1. Largest area

    With Prevost’s largest network, Nova Bus’s demanding customers have access to premium quality parts & service across North America.

  2. 24/7 online access

    Getting Nova Bus genuine replacements parts is fast & easy with 24/7 online access to Prevost’s complete parts catalogue and same-day shipping on qualified orders.

  3. Committed field service team

    Customer specific field service experts (no hassle, no endless repetition) with over 450 combine years of experience are available 24/7/365 for efficient problem solving. They offer you a cross functional service approach and are directly connected to Nova Bus’s engineering department.

  4. Always looking out for you

    Prevost continuously strives to understand your reality and is always looking for better ways to provide you with the best parts & service solutions.

Customer Support Managers

Ray Popdan

Manager, Customer Support Team
516-587-4306 ray.popdan@volvo.com

Thomas McNeil

Customer Support Manager
919-457-6028 thomas.mcneil@volvo.com

Bryan Furey

Customer Support Manager
732-336-1792 bryan.furey@volvo.com

Jennifer Vaughan

Manager, Customer Support Team
646-438-1069 jennifer.vaughan@volvo.com

David J. Sherry

Customer Support Manager
518-708-5121 david.sherry@volvo.com

Aldo Di Geso

Customer Support Manager
845-764-1445 aldo.digeso@volvo.com

Wilson Heras

Customer Support Manager
201-210-9801 wilson.heras@volvo.com

Prevost Service Centers

California – Bay Area

28702 Hall Rd
Hayward, CA 94545

1-510-745-7515

California – Southern

3384 De Forest Circle
Mira Loma, California 91752

1-800-421-9958 1-951-360-2560

Florida – Orlando

1300 Green Forest Court
Winter Garden, FL 34787

1-407-554-0196

Illinois

3715 N. Carnation St.
Franklin Park, IL 60131

1-847-778-7475

New Jersey – Secaucus

57 County Ave.
Secaucus, New Jersey 07094

1-201-867-2175

New Jersey – South Plainfield

201 South Avenue
South Plainfield, New Jersey 07080

1-800-223-0830 1-908-222-7304

Tennessee

800 South Cartwright Street
Goodlettsville, Tennessee 37072

1-877-299-8881 1-615-299-8816

Texas – Fort Worth

15200 Frye Road
Fort Worth, Texas 76155

1-866-773-8678 1-817-685-0460

Texas – Houston

11851 Cutten Road
Houston, Texas 77066

1-877-602-0273 281-315-1571

Washington, DC – Capitol Heights

1700 Rochell Ave.
Capitol Heights, MD 20743

1-800-223-0830