Service
You face the challenge of ensuring a faultless service to maintain transit activities going, day in, day out. To provide the best customer experience, you need the best parts & service provider. A steadfast organization with experienced people who know how to keep buses – and passengers – moving.
Nova Bus has the privilege of being supported by the well-established Prevost Service Network recognised for having the highest satisfaction rate in the industry. Delivering the ultimate experience to Nova Bus customers like you comes naturally to Prevost. Through more than 90 years of creating close partnerships with its clients across North America, Prevost has developed a parts & service offer based on responsiveness, involvement and commitment.
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Largest area
With Prevost’s largest network, Nova Bus’s demanding customers have access to premium quality parts & service across North America.
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24/7 online access
Getting Nova Bus genuine replacements parts is fast & easy with 24/7 online access to Prevost’s complete parts catalogue and same-day shipping on qualified orders.
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Committed field service team
Customer specific field service experts (no hassle, no endless repetition) with over 450 combine years of experience are available 24/7/365 for efficient problem solving. They offer you a cross functional service approach and are directly connected to Nova Bus’s engineering department.
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Always looking out for you
Prevost continuously strives to understand your reality and is always looking for better ways to provide you with the best parts & service solutions.
Customer Support Managers
Ray Popdan
Manager, Customer Support Team
516-587-4306
Thomas McNeil
Customer Support Manager
919-457-6028
Bryan Furey
Customer Support Manager
732-336-1792
Scott Bruns
Customer Support Manager
312-519-1470
Gerardo Jurado
Customer Support Manager
518-645-6481
Jennifer Vaughan
Manager, Customer Support Team
646-438-1069
David J. Sherry
Customer Support Manager
518-708-5121
Aldo Di Geso
Customer Support Manager
845-764-1445
Wilson Heras
Customer Support Manager
201-210-9801
Rick Boyd
Customer Support Manager
518-570-5050
Victor Checo
Customer Support Manager
973-380-3622
Regional Parts Sales Manager
Service Centers
California – Southern
3384 De Forest CircleMira Loma, California 91752
1-800-421-9958 1-951-360-2560
New Jersey – South Plainfield
201 South AvenueSouth Plainfield, New Jersey 07080
1-800-223-0830 1-908-222-7304